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Frequently Asked Questions

Here are some of our most frequently asked questions: 

How can I pay for my Membership?

The following forms of payment are accepted:
Credit cards: Visa, MasterCard and American Express.
Debit cards: Accepted where they are backed by VISA or MasterCard

How will I know if my membership application has been received?

Members who book online will receive an email confirmation (to the email address specified in application) on receipt. Members who book over the phone or online can reprint or have their invoice and receipt printed and emailed by logging into


Do I receive a merchandise pack with my membership?

Members who purchase a 4 game ticketed Mt Smart membership (or those members who have rolled over from 2021) will receive a membership pack. This pack will contain a member’s cap, card, lanyard, and sticker. Membership packs will not arrive until mid 2022 season and there will be an option to either pick up your pack or have it delivered at a slight cost. Due to international shipping delays we are unable to confirm at this stage when packs will arrive.

When will I receive my digital membership card(s) for 2022?

Digital membership cards will be sent via SMS to 2022 Members prior to the season commencing. Your digital membership card can be saved in the applicable Mobile Wallet app on your smart phone. Members who do not download their digital membership card will be emailed PDF membership cards to download and print. Digital membership cards will be sent to the Primary Account Holder to distribute to other Members in their group.

I had a Mt Smart Membership in 2020 and 2021 what has happened to my membership and seats?

If you hold an active ticketed membership that was purchased back for the 2020 season your membership has automatically rolled over free of charge for 2022. Your new membership will be sent out to you once the 2022 season commences. If you opted for a refund in 2020 or 2021 you will need to sign back up for a new membership.

Can I purchase a membership as a gift?

Memberships are the perfect present. When purchasing a membership as a gift, please note that an automated email is sent to the address registered to the account. If you do not wish for the recipient to receive communication, please use an alternate email address.

The account details can be updated once the membership has been received/gifted.

If a gift certificate is required, please contact the Memberships team on A gift certificate will be sent to the nominated address when payment has been made in full.

*Please note gift certificates are not valid for entry to the venue.

What is the Vodafone Warriors’ refund and exchange policy?

All refund requests received in writing before March 1, 2022 will be assessed by the memberships department. Refunds will be made at the discretion of the Vodafone Warriors and may be refunded in full or partially. All requests must be submitted via email to and cancellation fees may apply. Memberships will not be refunded on the basis dissatisfaction with elements of the membership entitlements.

How do I take advantage of my 10% members’ merchandise discount?

As a member you have access to exclusive prices and discounts at the official Vodafone Warriors merchandise online store, If you have previously registered on the website, it will take about a week to change over your status to member once you have purchased a 2022 membership. If you have not registered before, please register to the store and the system will allow you access to pricing once it has been updated. If you need immediate access to the members' pricing, please email and we can manually update your account for you.

How do I update my contact details?

Membership details can be viewed and edited by logging onto the membership portal via You can also update your details by emailing

Acknowledgement of Country

The New Zealand Warriors honour the mana of the Indigenous peoples of Aotearoa, Australia and the Pacific. We acknowledge the traditional kaitiaki of the lands, elders past and present, their stories, their traditions, their mamae and their mana motuhake.