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Frequently Asked Questions

Top FAQs

How can I pay for my Membership?

The following forms of payment are accepted

  • Credit cards: Visa, MasterCard and American Express.
  • Debit cards: Accepted where they are backed by VISA or MasterCard

 

How do I join as a 2021 member?

Memberships can be purchased:

  • Online via the Vodafone Warriors website www.warriors.kiwi/membership
  • Over the phone by calling 0800 839 839

 

How will I know if my membership application has been received?

Members who book online will receive an email confirmation (to the email address specified in application) on receipt. Members who book over the phone or online can reprint or have their invoice and receipt printed and emailed by logging into https://am.ticketmaster.com/nzwarriors

 

Can I purchase a membership as a gift?

Memberships are the perfect present. When purchasing a membership as a gift, please note that an automated email is sent to the address registered to the account. If you do not wish for the recipient to receive communication, please use an alternate email address.

The account details can be updated once the membership has been received/gifted.

If a gift certificate is required, please contact the Memberships team on 0800 839 839. A gift certificate will be sent to the nominated address when payment has been made in full.

Please note gift certificates are not valid for entry to the venue.

 

What is the Vodafone Warriors’ refund and exchange policy?

All refund requests received in writing before March 1, 2021 will be assessed by the memberships department. Refunds will be made at the discretion of the Vodafone Warriors and may be refunded in full or partially. All requests must be submitted via email to memberships@warriors.kiwi and cancellation fees may apply. Memberships will not be refunded on the basis dissatisfaction with elements of the membership entitlements.

 

How do I take advantage of my 10% members’ merchandise discount?

As a member you have access to exclusive prices and discounts at the official Vodafone Warriors merchandise online store, www.warriorsstore.co.nz. If you have previously registered on the website, it will take about a week to change over your status to member once you have purchased a 2020 membership. If you have not registered before, please register to the store and the system will allow you access to pricing once it has been updated. If you need immediate access to the members ‘pricing, please email memberships@warriors.kiwi and we can manually update your account for you.

 

How do I update my contact details?

Membership details can be viewed and edited by logging onto the membership portal via www.warriors.kiwi/membership. You can also update your details by calling 0800 839 839 or by emailing memberships@warriors.kiwi

 

As a member can I request players to make a shout out or have items signed?

Requests can be sent to memberships@warriors.kiwi. However, requests must be authorised by the RLPA due to their limited signature allocation.