Select from one of the options below to view the relevant FAQs:
Q: HOW DO I RENEW/BOOK MY MEMBERSHIP?
Memberships can be purchased:
Q: HOW CAN I MAKE SURE I GET THE SAME SEAT IN 2017 AS I HAD IN 2016?
If you wish to retain the same seats you held with an 11-Game Membership in 2016 for 2017, you must renew your 11-Game Membership before the priority renewal period ends on October 31st, 2016.
After this period, all seats that have not been renewed will be made available to Members wishing to change seats/add seats or to new Members wishing to secure a reserved seat for 2017.
Same seat guarantees and priority renewal pricing is only available during the priority renewal period for all 2016 members. After this period, renewal pricing is available to renewing members however same seat guarantees and priority renewal pricing is no longer available.
Q: CAN I CHOOSE MY SEATS?
New 11-game Member seats are allocated on a ‘best available’ basis (in line with their preferred bays as stipulated on Membership form). If Members (renewing & new) wish to sit with a friend or group this will be considered dependant on the seating allocation schedule and seating availability in the area (it would be advantageous for these requests to be submitted together).
Q: WHAT IS INCLUDED IN A FAMILY MEMBERSHIP?
Family Memberships for renewing and new Members includes 2 Adults and 2 Children. Additional child memberships are available at the same set rate as other child memberships.
Q: HOW CAN I PAY FOR MY 11 GAME MEMBERSHIP?
The following forms of payment are accepted:
Please note all charges against credit cards will appear on your statement as a payment to New Zealand Warriors Ltd. Memberships paid in full by credit card will incur an extra credit card fee of 2.55% for Visa and MasterCard and 2.65% for AMEX.
Q: CAN I PAY MY 11 GAME MEMBERSHIP BY PART PAYMENT PLAN/INSTALMENTS?
Yes, there are part payment plans available to Members. Vodafone Warriors in conjunction with our Payment Plan provider Debitsuccess, offer Members the chance to pay their Membership monthly. Should you wish to take advantage of this option you can sign up via the Renewal/New Membership Forms OR online at www.warriors.kiwi There is a set up charge of $5 which will be charged on booking, a monthly transaction fee (3.09% for bank account payments or 3.89% for credit card payments) and a failed transaction fee of $10 for any failed payments.
Rolling renewals are automatically applied to members paying by instalments, but are optional for members paying in full. Rolling renewals will mean the membership is automatically renewed into the same seats and packages for subsequent seasons, at the updated and relevant price. Prior to the renewal rollover members will be given a 14-day period in which to make any changes or upgrades to the membership package, or to notify New Zealand Warriors Limited in writing that they do not wish to rollover (strict timeframes apply).
Q: HOW WILL I KNOW IF MY 11 GAME MEMBERSHIP APPLICATION HAS BEEN RECEIVED?
Members who book online will receive an email confirmation (to the email address specified in application) on receipt. Members who complete the application form and mail it will receive confirmation via e-mail, where supplied, when the Membership has been processed.
Q: WHEN WILL MY SEATS BE ALLOCATED?
Seat allocation will be made in the following order:
Q: HOW DO I KNOW IF I AM A RENEWING MEMBER?
Renewing members are our 2016 season members that renew before October 31st and will be entitled to priority renewal prices. 2016 season members that renew their memberships after the renewal period will no longer be guaranteed their same seats and will need to purchase at the renewal price.
Q: WHEN WILL I RECEIVE MY MEMBERSHIP PACKAGE?
Orders placed before November 9 will be fulfilled before Christmas 2016. Those who purchase after this date will likely receive their membership in January 2017 (please contact the club for an estimated delivery date). All memberships purchased after January 15 will be received within 10-14 working days.
Q: CAN I ORDER A GIFT CERTIFICATE?
We understand that Memberships are also the perfect present. If a gift certificate is required, please contact the Memberships team on 0800 839 839. A gift certificate will be sent to the nominated address when payment has been made in full.
Please note gift certificates are not valid for entry to the Venue.
Q: WHAT AGE IS A CHILD?
For the 2017 season, a child is from 3 years old up to (and including) 15 years old (on 1st January 2017). Children 2 and under are free when sitting on an adult’s knee – please note that no seat is allocated for free children.
Q: CAN CHILDREN ATTEND GAMES AT MT SMART STADIUM WITHOUT AN ADULT?
Any child membership purchased must have an accompanied adult membership purchased. If these are not purchased in the same transaction, then the name of the adult who will accompany and take responsibility for the child attending games at Mt Smart Stadium must be provided to the memberships team via email on email@example.com
Q: CAN SOMEONE ELSE USE MY MEMBERSHIP?
Yes. If a Member is unable to attend a match, the Membership card may be given to a friend/relative for use. Please be aware that entry to the stadium will be subject to the category of the Membership (an adult will not be admitted with a child Membership pass). However please note as per the Terms & Conditions of Membership that the Member is ultimately responsible for their card at all times and must ensure that anyone using their card is aware of their responsibilities/limitations of use.
Q: HOW DO I REPLACE MY MEMBERSHIP CARD/TICKET IF IT IS LOST OR STOLEN?
Contact the Vodafone Warriors Membership Department to arrange a replacement at least 72 hours prior to kick off of the next home game on 0800 839 839. At the discretion of the membership team you may be reissued a season pass, given paper tickets temporarily or an EZY-ticket/paper ticket for the remainder of the season. The original card/ticket will be cancelled and a new one will be issued. A fee of $30.00 applies for the replacement of each lost/stolen card/ticket.
Q: WHAT IS THE VODAFONE WARRIORS’ REFUND AND EXCHANGE POLICY?
All refund requests received in writing before January 31st, 2017 will be
assessed by the Membership department. Refunds will be made at the discretion of the Vodafone Warriors and may be refunded in full or partially. All requests must be submitted via email to firstname.lastname@example.org and cancellation fees may apply. Memberships will not be refunded on the basis of specific seat allocation or dissatisfaction with elements of the membership entitlements.
Q: MY PACK/S WAS SENT TO AN INCORRECT ADDRESS, WHAT DO I DO?
Packs are sent to the address on file at the time the membership was purchased. When you renew or purchase your 2017 membership, this is the best time to double check that all your details are up to date. If your packs have been dispatched to an incorrect address, that was not updated at the point of purchase, replacement orders may be organised for an additional fee of $20 prior to the 2017 season starting. You will need to contact the memberships team in writing via email@example.com with the updated/correct address for the replacement packs to be dispatched to.
In some circumstances, the Vodafone Warriors may request you collect your membership packs from the office.
Q: ACCESS INTO MEMBERS AREA
Access into exclusive members’ area at Mt Smart is for current 2017 members. Admittance will be upon presenting your 2017 membership card. Area is not guaranteed for use at every home game for 2017 and will not be open for the duration of the NRL match. The area will close off approximately five minutes before kick-off, and will re-open five minutes before NRL fulltime.
Q: HOW DO I PURCHASE EXTRA HOME GAME TICKETS?
Members receive an exclusive 10% discount on match tickets. To take advantage of this special offer please visit the Vodafone Warriors office at Mt Smart Stadium or call 0800 839 839 and speak to one of our ticketing officers.
Tickets must be purchased before Thursday of game week.
Q: CAN I USE MY 11 GAME MEMBERSHIP TO ATTEND THE HOME GAME BASED OUTSIDE OF AUCKLAND
No, your 11 game membership is only valid for entry at Mt Smart Stadium regular home games.
Q: HOW DO I TAKE ADVANTAGE OF MY EXCLUSIVE MEMBERS’ ONLY 10% DISCOUNT OFF CCC VODAFONE WARRIORS MERCHANDISE?
To redeem your Members’ Only discount when purchasing merchandise, you must present your 2017 Membership Card to store staff. N.B. This discount is valid on Canterbury of New Zealand Vodafone Warriors merchandise only and from the following outlets: CCC Viaduct, Playbill Mt Smart Stadium store.
Q: WHEN WILL THE DRAW BE RELEASED?
The NRL is set to release the 2017 draw in December 2016
Q: HOW DO I GET TO MOUNT SMART STADIUM?
There are plenty of public transport options to get to Mt Smart Stadium. Penrose Train Station is located within a five minute walk of the stadium and we are located on popular bus routes. Head over to https://at.govt.nz/ to see the best way to get here using public transport.
If coming to the stadium via private car, stadium carparks are accessible only to those that have a valid car park pass (limited numbers available) and streets surrounding the stadium are no parking zones for events.
If you purchase a 3-Game Mini Plan, bring your pass and scan through at Mount Smart Stadium. Your pass will allow you to scan into Mount Smart Stadium for three games. If you purchase a 5-Game Mini Plan, bring your pass and scan through at Mount Smart Stadium. Your pass will allow you to scan into Mount Smart Stadium for five games.
Q: CAN I USE MY MINI PLAN FOR MULTIPLE ENTRIES TO ONE GAME?
No. Mini Plans are only valid for an individual entry to multiple games.
Q: I ORDERED MY MINI PLAN THE MORNING OF GAME DAY, CAN I USE IT STRAIGHT AWAY?
All mini plan orders need to be received before noon, the Tuesday, the week of the first game you plan to attend in order to utilise one scan through within a week of purchase. If you would like to utilise your Mini Plan before receiving your physical pass, please contact firstname.lastname@example.org so that we can organise a paper ticket for you to collect. Any orders received after noon, the Tuesday the week of the game of your choice, will not be guaranteed a paper ticket for the game that weekend.
Q: DO I NEED TO NOTIFY THE MEMBERSHIP TEAM WHICH GAMES I WOULD LIKE TO ATTEND?
Mini Plans provide you with the freedom to attend three or five games (depending on the pass type you purchased) of your choosing. Simply bring your pass along to Mount Smart Stadium and scan through – no need to contact the membership team.
Q: I OWN A MINI PLAN, WHERE DO I SIT?
Our Mini Plan holders are able to sit in our General Admission areas – which are located in the Upper and Lower South Stand, as well as the Northern Bank.
Q: CAN I UPGRADE MY MINI PLAN TO SIT IN ANOTHER AREA?
Mini Plan holders cannot upgrade their seats, however they are able to utilise the exclusive 10% members discount on tickets at Mount Smart Stadium to purchase tickets into a different seating category.
Q: HOW DO I USE MY MEMBERSHIP TO GO TO A GAME IN MY REGION?
Simply email email@example.com to register to use your ticket entitlement for the game of your choice, so that we can organise your ticket for the game.
When registering for your ticket entitlement, all requests must be received by noon (NZ Time), Thursday the week of the fixture.
Your membership pass will not gain you entry into a game, so make sure you contact us to arrange a ticket and avoid any disappointment.
Q: HOW DO I PURCHASE ADDITIONAL TICKETS TO MY CHOICE OF GAME IN MY REGION?
The membership team will notify all Vodafone Warrior members within the region via email if we are able to provide additional tickets within the Away Supporters’ Bay for purchase.
Q: HOW DO I ATTEND FUNCTIONS IN MY REGION?
Functions are held throughout Australia and New Zealand during the season. As each function is released, we will notify our members within the region – as well as releasing information on www.warriors.kiwi and our Facebook page.
Q: HOW DO I TAKE ADVANTAGE OF MY MEMBERS’ DISCOUNT ONLINE AT WWW.WARRIORSSTORE.CO.NZ?
As a member you have access to exclusive prices and discounts at the official Vodafone Warriors Merchandise store, www.warriorsstore.co.nz. If you have previously registered on the website, it will take about a week to change over your status to member once you have purchased a membership. If you have not registered before, please register to the store and the system will allow you access to pricing once it has been updated. If you need immediate access to the members pricing, please email firstname.lastname@example.org or email@example.com and we can manually update your account for you.
Q: I’VE REGISTERED TO USE MY TICKET, BUT HOW DO I GET MY TICKET TO THE GAME?
The membership team will be in contact the week of the game you have registered for. They will let you know if the tickets are being sent electronically, or if it is ticket collection from the stadium. If you have not heard by noon, Friday before the game you registered for – just send the membership team an email at firstname.lastname@example.org